We offer a return service to ensure a clear and reliable after-sales process. An exchange service is not provided. Furniture items are prepared, stored, and dispatched through a coordinated logistics system, and exchanging items would increase handling complexity and delay resolution. To maintain accuracy and reasonable timelines, any request for a different item is handled through a return and refund, followed by a new order if required.
Returns may apply in situations including, but not limited to, a change of mind, product defects, missing components, or damage during transit. Returned items must meet the conditions outlined in this policy and be submitted within the applicable return period.
Orders that have not yet been dispatched may be cancelled within 48 hours of placement and will receive a full refund. Orders cancelled after 48 hours, or orders that have already been dispatched, cannot be cancelled. In such cases, customers are encouraged to return the product after delivery, provided it meets the return requirements.
If a product is received damaged, faulty, or incorrect, a full or partial refund may be offered depending on the circumstances. For standard returns, products should be sent back within 48 days of receipt and comply with all return conditions to qualify for a refund.
To initiate a return or refund request, please contact us by email as the preferred method. Include your order number and a clear explanation of the request. A return shipping label is included inside the parcel at the time of delivery and should be used when returning eligible items.
All requests are reviewed based on the order status, the reason provided, and compliance with this policy. If the request meets the requirements, return instructions will apply and the product should be sent back following the provided guidelines.
For voluntary returns, certain costs such as outbound or return shipping fees may be deducted from the refund where applicable. If the return is due to a confirmed product issue or transit damage, return shipping will not be charged.
Items that are damaged by the customer, altered, or do not meet the return conditions will not be eligible for a refund. Once a returned product is received and verified, refunds are initiated within 1–3 business days using the original payment method. The time required for funds to appear in your account depends on your bank or payment provider’s processing policies.
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