Privacy Policy

 

Last updated: 20 January 2026

1. Purpose of This Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or use this website. It is designed to comply with Australian privacy principles and to ensure transparency in how information is handled during browsing, ordering, and after-sales interactions.

2. Information We Collect

We may collect personal information that is necessary to provide services and process requests. This may include, but is not limited to, your name, contact details, delivery address, billing information, and order-related communications. Information may be collected when you place an order, contact us, subscribe to updates, or interact with the website.

3. How Personal Information Is Used

Personal information is used for purposes such as processing orders, arranging delivery, managing returns or refunds, responding to enquiries, and improving website functionality. Information may also be used to meet legal or regulatory obligations where required.

4. Data Storage and Security

Reasonable technical and organisational measures are applied to protect personal information against unauthorised access, loss, misuse, or disclosure. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with applicable laws.

5. Sharing of Information

Personal information may be shared with service providers involved in payment processing, order fulfilment, or system maintenance, strictly where required to complete a requested service. These parties are expected to handle information in accordance with applicable privacy standards. Personal information is not shared beyond what is necessary for operational purposes.

6. Cookies and Website Technologies

This website uses cookies and similar technologies to support essential site functions, analyse usage patterns, and enhance user experience. You may manage or disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

7. Access, Correction, and Choices

You may request access to, or correction of, personal information held about you where permitted by law. Requests should be submitted using the contact details below. Reasonable steps will be taken to respond within an appropriate timeframe.

8. External Links

This website may contain links to external websites for reference or convenience. We are not responsible for the privacy practices or content of external sites, and you are encouraged to review their respective privacy policies.

9. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. The latest version will always be published on this page and will apply from the date of publication.

10. Contact Information

  • Address: APT BLK 363C SEMBAWANG CRESCENT #02-763, SINGAPORE 753363, SINGAPORE
  • E-mail: wecare@cozygetbase.com
  • Phone: +65 (825) 92509
  • Service hours: Monday to Friday, 09:00 – 18:00 (AEST/AEDT). Enquiries received outside these hours or on public holidays will be responded to on the next business day.

 

 

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